Arkeia Software

Product End-Of-Life Procedures

Product End-of-Life Procedures

Support policies vary between agent and server products, with agents generally being supported for a much longer period.

See these pages for definitions of "Full Support" and "Sustaining Support".

Arkeia Software end-of-life procedures vary by product type. Agents are typically supported for at least ten years. Today, Arkeia still supports clients delivered in 1999. We have customers who have deployed over a thousand agents and understand that the cost of agent upgrades can be substantial.

Specialized agents, including those for applications and databases, may not be forward compatible due to changes in the application (MS Exchange), database (e.g. MySQL), or virtual machine hypervisor (e.g. VMware).

Servers, including backup servers, replication servers, and central management servers are supported typically for a period of four years, though this period can vary by specific versions and products.

Support status and target end-of-life dates for Servers are described below. Servers include Backup Servers, Media Servers, Replication Servers, Central Management Servers, and the Web User Interface Server. Optional features include Remote Storage Option, Shared Storage Option, Deduplication, Disaster Recovery, and NDMP support.

Version Technical Support Status
Date of Transition to
Sustaining Support Unsupported
v10.1 Full Support 31-Aug-2015 31-Aug-2017 Documentation Change log
v10.0 Full Support 31-Jan-2015 31-Jan-2017 Documentation Change log
v9.1 Full Support 31-Jan-2014 31-Jan-2016 Documentation Change log
v9.0 Sustaining Support 30-Jun-2013 30-Jun-2015 Documentation Change log
v8.2 Sustaining Support 30-Jun-2012 30-Jun-2014 Documentation Change log
v8.1 Sustaining Support 30-Sep-2011 30-Sep-2013 Documentation Change log
v8.0 Unsupported 31-Mar-2011 31-Mar-2013 Documentation Change log
v7.0 Unsupported
31-Dec-2009 31-Dec-2011 Documentation Change log
v6.0 Unsupported
30-Sep-2008 30-Sep-2010 Documentation Change log
v5.3 Unsupported 31-Mar-2006 31-Mar-2008 Documentation Change log
v5.2 Unsupported 31-Mar-2005 31-Mar-2007
v5.1 Unsupported 31-Jan-2005 31-Jan-2007
v5.0 Unsupported 31-Jul-2004 31-Jul-2006
v4.2 Unsupported 31-Aug-2001 31-Aug-2003

Support status and target end-of-life dates for generic File Agents are described below. Specialized agents are supported only for a specific version of the target database or application.

Version Technical Support Status
Date of Transition to
Sustaining Support Unsupported
v10.1 Full Support 31-Aug-2015 31-Aug-2023 Documentation Change log
v10.0 Full Support 31-Aug-2015 31-Aug-2023 Documentation Change log
v9.1 Full Support 31-Jan-2014 31-Jan-2022 Documentation Change log
v9.0 Full Support 30-Jun-2013 30-Jun-2021 Documentation Change log
v8.2 Sustaining Support 30-Jun-2012 30-Jun-2020 Documentation Change log
v8.1 Sustaining Support 30-Sep-2011 30-Sep-2019 Documentation Change log
v8.0 Sustaining Support 31-Mar-2011 31-Mar-2019 Documentation Change log
v7.0 Sustaining Support 31-Dec-2009 31-Dec-2017 Documentation Change log
v6.0 Sustaining Support 30-Sep-2008 30-Sep-2016 Documentation Change log
v5.3 Sustaining Support 30-Nov-2006 30-Nov-2014 Documentation Change log
v5.2 Unsupported 31-Jul-2005 31-Jul-2013
v5.1 Unsupported 28-Feb-2005 28-Feb-2013
v5.0 Unsupported 31-Jul-2004 31-Jul-2012
v4.2 Unsupported 31-Aug-2000 31-Aug-2008


Support status and target end-of-life dates for Agent Plugins (i.e. Hot Backup Agents) are described below. Agent plugins not listed in the table below are not scheduled for transition to sustaining support and remain at full support.

Agent Plugin in Transition to End-of-Life Technical Support Status
Date of Transition to
Sustaining Support Unsupported
Open-Xchange Agent Sustaining Support 30-Apr-2012 30-Apr-2014 Documentation
VMware ESX 3.0/3.5 Agent (console-deployed) Unsupported 30-Jun-2010 30-Jun-2012 Documentation

The features of Arkeia's support offerings are listed in the Services section of this web site. Both Full and Sustaining Support largely offer the same services, delivered in the response times and escalation protocols stipulated by the Service Level Agreement (Gold, Silver, or Bronze). These include:

  • Telephone Support
  • Email Support
  • Availabililty of all software updates, including product enhancements
  • Workarounds, where possible
  • Bug fixes, where necessary

The difference between Full and Sustaining support is that only critical, "blocker" bugs are back-ported to releases under Sustaining Support.

In the unlikely case that a product is covered by a maintenance agreement at the moment that End-of-Life is declared, Sustaining Support will be provided through the end of the maintenance contract. Maintenance agreements will not be offered or renewed for End-of-Life products.

Enhancement requests are always welcome. We strive to deliver software that meets the evolving needs of our customers. Customer requests for enhancements are important to guiding our product development efforts.