Arkeia Software

Support

Welcome to the Arkeia Software technical support home page. Arkeia Software offers several mechanisms to help you resolve technical issues with Arkeia Software products. Our primary tools are our on-line Product Documentation, our Knowledge Base, and our Technical Support Ticket System.

Our web-based Technical Support Ticket System is requires a username and password.  The Technical Support Ticket System allow us to direct each inquiry to the right technical resource, to ensure that no communication is ever misplaced, and to track the promptness of our responses.

Customers with credentials should go here.  If you are a customer but don't have a username and password for the portal (e.g. because you purchased your software through a reseller), you can register your products here.

Evaluators can contact Sales to obtain a username and password.  Evaluators without credentials can submit cases here but will need a username and password to track responses by our engineers.

For Customers

Customers can log in to the Customer Support Portal or register for access here.

For Evaluators

Evaluators can submit Technical Support Tickets without log-in credentials here.

Knowledge Base

Arkeia Technical Support engineers logs solutions to common problems in the Knowledge Base.

Support Products

Learn the details of Bronze, Silver, and Gold Technical Support products.

End-of-Life Policies

Software end-of-life dates and policies are listed in this section.

Hardware Warranty

Read the terms of the limited hardware warranty for WD Arkeia appliances