Our web-based Technical Support Ticket System is requires a username and password. The Technical Support Ticket System allow us to direct each inquiry to the right technical resource, to ensure that no communication is ever misplaced, and to track the promptness of our responses.
Customers can log in to the Customer Support Portal or register for access here.
Evaluators can submit Technical Support Tickets without log-in credentials here.
Arkeia Technical Support engineers logs solutions to common problems in the Knowledge Base.
Learn the details of Bronze, Silver, and Gold Technical Support products.
Software end-of-life dates and policies are listed in this section.
Read the terms of the limited hardware warranty for WD Arkeia appliances